STORE POLICY
SHIPPING AND RETURN POLICY
Processing Times: We aim to process and prepare orders for shipment within 1–3 business days after your purchase is completed. Once your order has been processed and shipped, delivery is generally expected within 2–5 business days, depending on the shipping method selected at checkout. Business days do not include weekends or holidays.
Please note that processing and delivery timeframes are estimates and are not guaranteed. Delays may occur due to weather conditions, carrier delays, holidays, high-volume periods, or other circumstances outside of our control. Once your order has shipped, you will receive tracking information when available.
Customers are responsible for providing complete and accurate shipping information, including the correct mailing address. If an order cannot be delivered or is returned because of an incorrect or incomplete address, additional shipping charges may apply before the order can be reshipped.
SHIPPING METHODS
Available shipping methods and estimated delivery times will be displayed at checkout. The shipping options and delivery estimates shown during checkout will take priority if they differ from the information listed on this page.
Express Shipping: Orders selected with express shipping are generally expected to arrive within 1–2 business days after processing.
Priority Shipping: Orders selected with priority shipping are generally expected to arrive within 3–5 business days after processing.
Delivery times are estimates and may vary depending on the shipping carrier and circumstances beyond our control.
PREMIUM SHIPPING PROTECTION
If Premium Shipping Protection is offered at checkout, it may provide coverage for eligible lost, stolen, or damaged packages during transit. Without shipping protection, HLORIA is not responsible for packages that are lost, stolen, or damaged after being accepted by the shipping carrier. Claims for eligible orders must be submitted within 7 calendar days of the package being marked as delivered or received. To submit a claim, please contact our customer support team and provide your order information along with any requested documentation or photographs. Eligibility for a replacement under Premium Shipping Protection will be determined after the claim has been reviewed.
Order Cancellations & Modifications
Orders may be cancelled within 30 minutes of being placed, provided that the order has not yet entered processing. Requests to modify an order, including changes to the shipping address or products, must be made before the order enters processing for shipment. Once an order has entered processing, it cannot be cancelled or modified.
Please note that cancellations or modifications may not be available during active sales or promotional periods. Orders placed during such promotions may be considered final once submitted.
Damaged or Incorrect Items
Please inspect your order as soon as it is delivered. If you receive an item that is defective, damaged, or incorrect, please contact us within 7 calendar days of delivery so that we can review the issue and determine an appropriate resolution.
When contacting us, please provide:
- Your order number
- Clear photographs of the affected product
- Clear photographs of the outer packaging
- A photograph of the shipping label
Claims submitted after 7 calendar days or without sufficient documentation may not qualify for a replacement or other resolution.
Returns, Refunds & Replacements
RETURNS ARE NOT ACCEPTED ON ANY OF OUR PRODUCTS.
We do not issue refunds for orders that have been processed and shipped. If an order is confirmed to have been lost, damaged, or stolen during transit and the claim is eligible under our shipping protection terms, a replacement may be provided after the claim has been reviewed and approved. If a replacement product is unavailable, HLORIA may provide store credit at its discretion.
Discounts & Promotional Codes
During promotional and sale events, discount codes and promotional codes cannot be combined unless otherwise stated. Only one discount or promotional code may be applied to a transaction. Discount codes cannot be applied retroactively to orders that were placed before or after a promotional period.
Price Adjustments
HLORIA does not offer price adjustments. If a product goes on sale after your order has been placed, we are unable to refund the difference or apply the promotional price to a previous purchase. All prices are final at the time the order is placed.
Subscriptions
If subscription services are offered, subscribers are responsible for managing their subscriptions through the available account or subscription management portal. Depending on the available subscription options, customers may be able to:
- Change subscription products
- Reschedule shipments
- Skip a shipment
- Update billing information
- Update shipping information
- Pause or cancel a subscription
Subscription orders that have already been processed or shipped cannot be cancelled. Customers should cancel or modify their subscription at least 5 days before the next scheduled order date to avoid the next subscription order being processed. Subscription delivery schedules may vary depending on the product and subscription option selected.
Important Notice
By placing an order with HLORIA, you acknowledge and agree to the shipping, cancellation, modification, and return terms outlined in this policy. Please review your order carefully before completing your purchase.